Error provider_unreachable

The cloud did not answer

Rockslab could not reach Hetzner's API for a moment — a timeout or a name that did not resolve. Nothing to do on your side.

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What you saw

Syncing the account failed prod

The cloud did not answer. — context deadline exceeded

Nothing, mostly. The platform tries again on its next scheduled pass. If it was your operation, run it again in a few minutes.

If it keeps happening for more than an hour, check Hetzner's status page, then ask support.

Was this page useful? Updated Oct 22, 2026