Troubleshooting
Every failed operation in the cabinet carries an error code, and every code has a page here with what to do. Start with the one the cabinet linked you to.
2 min
On this page
By what you saw
| What the cabinet said | Code | Page |
|---|---|---|
| The cloud is out of the machine this asked for. | capacity | Machine type out of stock |
| The cloud refused the credential. | provider_auth | Key check failed |
| A limit was reached. | quota | Hetzner limit reached |
| The cloud refused the request. | provider_refused | The cloud refused the request |
| The cloud did not answer. | provider_unreachable | The cloud did not answer |
| The cluster did not answer. | cluster_unreachable | The cluster did not answer |
| Something else already holds what this needed. | conflict | Something else holds it |
| What was asked for cannot be used as it is. | request_refused | Request refused |
| The cluster is not wholly in your platform. | bundle_not_confirmed | Not wholly in your platform |
| Something went wrong on our side. | internal | Our side |
Two more that are not operations:
- A button refused with used … of … limit — Limit reached.
- A payment that did not go through — Card declined.
Before anything else
Open the failed operation (Activity, or Needs attention on Overview). It names the step that failed and, under it, the cloud's or the cluster's own words. Those words plus the page for the code solve nine cases out of ten. The tenth: ask support and quote the run-… id.
Was this page useful? Updated Oct 22, 2026